Straightforward returns

Returns & Refunds Policy

We hope every Quirky Turkey purchase brings a grin. If something is not quite right, this page explains how to request a return, report a problem and receive an eligible refund.

✓ 30-day returns ✓ Help with damaged items ✓ Clear refund process
Last updated: July 2026

Our returns promise

Most eligible products may be returned within 30 days of delivery. The process differs slightly depending on whether you have changed your mind or there is a problem with your order.

30 days

Changed Your Mind?

You may return most eligible items within 30 days of receiving your order.

  • Contact us before returning anything
  • Return the product in its original condition
  • Include all packaging, accessories and instructions
  • Use suitable protective outer packaging
Unless the product is faulty, damaged or incorrect, the customer is responsible for the cost and safe return of the parcel.
We’ll help

Damaged or Incorrect Items

Please tell us as soon as possible if an item arrives damaged, faulty or different from the product you ordered.

  • Provide your order number
  • Describe the problem clearly
  • Send photographs of the item and packaging
  • Keep the product and packaging while we investigate
Please do not dispose of or return a damaged item until we have responded with instructions.
Original payment

Receiving Your Refund

Once an eligible return has been received and checked, we will confirm whether the refund has been approved.

  • Refunded to the original payment method
  • We will email you when the refund is processed
  • Bank processing times may vary
  • Eligible promotional discounts are recalculated
Refunds cannot normally be transferred to a different card, bank account or payment method.

How to request a return

Please contact us before posting anything back. Mystery parcels are considerably harder to reunite with their owners.

1

Contact Us

Use our contact page and include your order number, the item you wish to return and the reason for the return.

2

Wait for Instructions

We will review your request and provide the correct return address and any information needed for your particular order.

3

Pack It Carefully

Place the product, original packaging, accessories and instructions inside suitable protective outer packaging.

4

Keep Your Receipt

Obtain proof of postage and keep it until your return has been received and your refund has been completed.

Your statutory cancellation rights

For most online purchases, you have the right to tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods. You do not need to provide a reason for cancelling during this statutory period.

Return conditions

Please take reasonable care of products while deciding whether they are right for you.

Condition of Returned Items

Products should be returned complete with their original packaging, labels, accessories, instructions and any complimentary items supplied with the order.

During the statutory cancellation period, you may inspect an item as you reasonably would in a shop. A deduction may be made where handling has reduced the product’s value beyond what was necessary to inspect it.

Return Postage

For unwanted products, the customer is responsible for arranging and paying for return postage.

Where an item is confirmed as faulty, damaged or incorrect, we will provide appropriate return instructions and cover reasonable return costs where required.

Proof of Postage

We strongly recommend using a tracked service or obtaining a free certificate of posting.

Returned goods remain your responsibility until they are delivered to us, so please keep your postage receipt and tracking information.

Refund Times

Eligible refunds will be processed within 14 days of receiving the returned goods or, where applicable, receiving satisfactory evidence that they have been sent back.

Your bank, card issuer or payment provider may need additional time to display the money in your account.

Delivery charges and refunds

Whether the original delivery charge is refunded depends on why and when the order is being returned.

Full Statutory Cancellation

If you cancel and return your complete order within the statutory cancellation period, we will refund the price paid for the products and the cost of our least expensive standard delivery option.

If you selected a more expensive or faster delivery service, the additional delivery upgrade cost is not refundable.

Partial or Extended Returns

Original delivery charges are not normally refunded when only part of an order is returned, because the delivery service has still been provided.

Original delivery charges are also not normally refunded for change-of-mind returns made under the extended portion of our voluntary 30-day policy.

Products that may not be returnable

Certain products are excluded from change-of-mind returns for legal, hygiene, safety or practical reasons.

Change-of-mind exclusions may include:

Unless faulty, damaged or incorrectly supplied, we may be unable to accept returns of the following:

  • Personalised, customised or made-to-order products
  • Perishable products or products with a short expiry period
  • Sealed hygiene-sensitive products once the seal has been broken
  • Products damaged through misuse, neglect or improper handling
  • Gift cards or other non-refundable stored-value products
  • Products that are incomplete or missing supplied accessories
These exclusions do not remove your rights where goods are faulty, not as described or otherwise fail to meet applicable consumer protection requirements. Contact us if you are unsure whether a product can be returned.

Faulty, damaged or incorrect goods

We take problems with an order seriously and will work with you to find an appropriate solution.

Tell Us What Happened

Contact us with your order number, a brief description of the problem and clear photographs showing the product, fault and packaging.

Photographs help us understand what has happened and can make the resolution considerably faster.

Available Solutions

Depending on the circumstances, an appropriate solution may include a replacement, repair, full refund, partial refund or another remedy available under your consumer rights.

Please allow us an opportunity to review the problem before returning or disposing of the product.

Exchanges

The simplest way to secure another product is usually to place a new order and return the original eligible item separately.

Returns & Refunds FAQs

Answers to the questions most likely to pop up while packing a return.

How long do I have to return an item?

Our voluntary returns policy allows most eligible products to be returned within 30 days of delivery.

For most online purchases, you also have a statutory right to notify us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to send the goods back.

Do I need to contact you before returning something?
Yes. Please contact us before sending a return. We will provide the correct return address and instructions, helping us identify and process your parcel when it arrives.
Who pays the return postage?
For an unwanted or change-of-mind return, the customer is responsible for return postage. Where a product is confirmed as faulty, damaged or incorrect, we will provide appropriate instructions and cover reasonable return costs where required.
Can I return an item without its packaging?
Products should be returned with their original packaging, labels, instructions, accessories and any other supplied components wherever possible. Missing or damaged packaging may reduce the product’s value and could affect the refund where legally permitted.
Can I return something after using it?
During the statutory cancellation period, you may inspect an item as you reasonably would in a shop. If it has been used or handled beyond what is reasonably necessary to inspect it, a deduction may be made for any reduction in value. Products returned under the extended portion of our 30-day policy must be unused and in saleable condition.
When will I receive my refund?
Eligible refunds are processed within 14 days of receiving the returned goods or, where applicable, receiving acceptable evidence that the goods have been sent back. Your bank or payment provider may take additional time to display the refund.
How will my refund be paid?
Refunds are issued to the original payment method used for the order. If you paid using PayPal, Klarna, Clearpay or another payment service, the refund will be processed through that provider and your payment schedule or balance will be updated by them.
Will my original delivery charge be refunded?
If you cancel and return your complete order within the statutory cancellation period, we will refund the cost of our least expensive standard delivery option. Extra costs paid for an upgraded delivery service are not refundable. Delivery charges are not normally refunded for partial returns or returns made under the extended part of our voluntary 30-day policy.
What if my item arrived damaged?
Contact us as soon as possible with your order number and photographs of the item, outer parcel and internal packaging. Please keep everything while we investigate and do not return or dispose of it until we have provided instructions.
What if I received the wrong product?
Please contact us with your order number and a photograph of the item received. We will review the order and provide instructions for returning or replacing the incorrect product.
Can I cancel an order before it is dispatched?
Please contact us immediately if you wish to cancel an order. We process orders quickly and cannot guarantee cancellation once an order has entered the packing or dispatch process. If it has already been dispatched, you may need to receive and return it instead.
What happens to discounts or loyalty points?
If returned products mean that an order no longer qualifies for a multibuy offer, discount or promotion, the refund may be recalculated using the price that applies to the products you keep. Loyalty points earned on refunded products may also be removed from your account.

Need help with a return?

Send the Quirky Turkey team your order number and a short description of what you need help with. For damaged or faulty products, please include clear photographs where possible.

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