We are here to help
Our address
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The Fashion Gift Shop
16 Angus Mackay Court, Norwich, Norfolk, NR65BF
hello@thefashiongiftshop.com
Opening hour
- Weekdays: 9am to 6pm
Track my order
You will need your tracing number provided in your dispatch email. If you have not received your dispatch email. Please check your spam folder.Then contact us if you have any questions. We are happy to help.
Follow us
If you need us we are here, simply fill in the short form below and send us your message. We aim to reply in under 24hrs.
Frequently asked questions
Please also find answers to frequently asked questions. Just under the contact form. These just may have the answer to your questions.
Tracking your order
If you are looking to find when your parcel will be delivered please use are Tracking page here
F.A.Q
Delivery and Dispatch
Delivery and Dispatch
One Day Dispatch Guaranteed.On order received Monday to Friday. |
Order all you want for:£3.99 P&P.Free for orders £50 and over. |
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United Kingdom and Northern Ireland.
| Carrier | Delivery | Price |
| Royal Mail | 1-2 Days | £3.99 |
Guaranteed dispatch with in 24 hr or sooner (Monday - Friday) when we receive your order by 12 noon.
Once it’s ready, we’ll send an email confirming all the details of your delivery including carrier and tracking information.
For your convenience we will email you with your parcel updates including when your parcel is out for delivery.
Returns and Refunds
Returns and Refunds
It is essential that you are happy with your purchases. If you are unhappy, please follow the standard and straightforward conditions below for a smooth, easy return and full refund.
We offer a full 30-day return policy.
Condition for returns.
- Return product must be in new condition.
- Returns must be in original packaging with tags attached.
- Returns must be unused.
- Damaged or Defective items must be reported to us within 48 hours of receiving your order.
Some exclusion apply.
- Gift cards.
- Downloadable products.
- Some health and personal care items.
How to return your product to us.
- Pack your item securely.
- You may be able to re-use the packaging your item came in.
- Return your item to any post office or arrange a collection.
- We recommend using a trackable service as we are unable to guarantee your return is received.
- Receipt or proof of purchase. This is the receipt you received with your order.
- Ensure your return is received within 30 days of your order, as after this time we will be unable to refund.
Refunds.
- Once we receive your return, it will be inspected, and a full refund will be issued within 24 hours.
- If you have not received your refund within seven days, please check the following or contact us for help.
Please recheck your bank account.
- Then, contact your credit card company. It may take some time for your refund to be officially posted to your bank.
- Next, contact your bank. There is often some processing time before your bank posts a refund.
If you’ve done all of this and you still have not received your refund, please contact us, and we will happily check everything is completed our end without any errors or returned refunds.
Post your return to:
To return your product, you should mail your product to:
The Fashion Gift Shop Ltd - Managed Returns.
16 Angus Mackay Court,
Norwich,
Norfolk,
NR65BF,
The United Kingdom.
Clear Pay and how it works
Clear Pay and how it works
We Super excited to share that you can now pay with Clearpay whenever you shop with The Fashion Gift Shop. Just choose Clearpay when you checkout so you can pay over 6 weeks. Clearpay is unregulated credit. Use responsibly. T&Cs & late fees apply clearpay.co.uk/terms🎆 #Clearpayit
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Simply add your Favourites to your shopping cart. |
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Select Clearpay at the checkout. |
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Sign-in to your Clearpay account. Or create your Clearpay account with instant approval decision. |
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Clearpay will divide your payment into 4 easy payment instalments, payable every 2 weeks by Debit/Credit card. |
Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at clearpay.co.uk/terms
