Returns and Refunds

It is essential that you are happy with your purchases. If you are unhappy, please follow the standard and straightforward conditions below to ensure a smooth and easy return, along with a full refund.

We offer a full 30-day return policy.

Condition for returns.

• Return product must be in new condition.
• Returns must be in original packaging with tags attached.
• Returns must be unused.
• Damaged or Defective items must be reported to us within 48 hours of receiving your order.

Some exclusions apply.

• Gift cards.
• Downloadable products.
• Some health and personal care items.
• Sale Clearance products.

How to return your product to us.

• Pack your item securely.
  
  
• You may be able to reuse the packaging your item came in.
  
  
• Return your item to any post office or arrange a collection.
  
  
• We recommend using a trackable service, as we cannot guarantee that your return will be received.
  
  
• Receipt or proof of purchase. This is the receipt you received with your order.
  
  
• Please ensure your return is received within 30 days of your order, as we will be unable to refund after this time.

 

Refunds.

• Once we receive your return, it will be inspected, and a full refund will be issued within 48 hours to the original payment method used to make your purchase.
  
  
• You will receive an email confirming your refund information.
  
  
• If you have not received your refund within seven days, please check the following or contact us for help.

Please recheck your bank account.

1. Then, contact your credit card company. It may take some time for your refund to be officially posted to your bank.
   
   
2. Next, contact your bank. There is often some processing time before your bank posts a refund.

If you've completed all of this and still haven't received your refund, please contact us. We will happily check that everything is completed on our end without any errors or returned refunds.

To return your product, you should mail your product to:

The Fashion Gift Shop Ltd - Managed Returns.
16 Angus Mackay Court,
Norwich,
Norfolk,
NR65BF,
The United Kingdom.