Family of Penguins Huddled Together

We dispatch everyday "Monday to Friday" We will always aim to get your order out the same day, or within 1 working day.

• Delivery time: 1 - 2 Days

It is essential that you are happy with your purchases. If for any reason, you are not completely happy. Please follow the standard and straightforward conditions below for a smooth and easy return and full refund.

We offer a full 30-day return policy.

Condition for returns.

• Return product must be in new condition.
• Returns must be in original packaging with tags attached.
• Returns must be unused.

Some exclusion apply.

• Gift cards.
• Downloadable products.
• Some health and personal care items.

How to return your product to us.

• Pack your item securely.
• You may be able to re-use the packaging your item came in.
• Return your item to any post office or arrange a collection.
• We recommend using a trackable service as we are unable to guarantee your return is received.
• Receipt or proof of purchase. This is the receipt you received with your order.

Refunds.

• Once we have received your return, it will be inspected, and a full refund will be issued within 24hrs.
• If you have not received your refund within seven days, please check the following or contact us for help.

Please recheck your bank account.

1. Then contact your credit card company, it may take some time before your refund is officially posted to your bank.
   
   
2. Next, contact your bank. There is often some processing time before your bank posts a refund.

If you’ve done all of this and you still have not received your refund, please contact us, and we will happily check everything is completed our end without any errors or returned refunds.

Post your return to:

To return your product, you should mail your product to:

The Fashion Gift Shop Ltd - Managed Returns.
16 Angus Mackay Court,
Norwich,
Norfolk,
NR65BF,
The United Kingdom.